Knowledge Base
cesoft
Recent Articles
Gaps and out-of-pocket charges
Here are some tips on when you can and can't charge gaps and out-of-pocket expenses with Cutting Edge. It is important to note that under current legislation, both the practitioner providing the services and the person who manages their billing and ...Notes about AMA Fees List
The AMA Fees List is the intellectual property of the AMA and provided free to AMA members. Non-members need to obtain a licence from AMA to access the Fees List. Your use of the AMA Fees List is subject to their Terms and Conditions. In particular, ...Credit Card Chargebacks
A payer may dispute a transaction if they believe they did not authorise the transaction (i.e. that it was a potentially fraudulent charge), or if a service was not performed as expected. If a patient disputes a transaction with their bank, the bank ...Accessing the Australian Immunisation Register (AIR)
Cutting Edge has the capacity to view patients' vaccine history listed with the Australian Immunisation Register (AIR). To view a patient's AIR data, simply go to the Patient screen and click on the AIR Records tab in the bottom section of the ...Notification of Delayed Payment Reports
As a courtesy to our Cutting Edge Users we will send a notification : "Warning Payment Report Received xx days after date payment deposited" If you receive this notification it means that a payment was made earlier but the fund has only made the ...
Popular Articles
Why won't links open on an Android device
If you find that links sent from Cutting Edge by SMS or email cannnot be opened on an Android device, this is probably due to the settings on the device and not an issue that can be fixed from the Cutting Edge side. We suggest these steps Check the ...Logging in to Cutting Edge
To Open Cutting Edge Open a web browser such as Firefox, Safari, Internet Explorer, Edge, Chrome or Opera. For best results, we recommend Chrome or Firefox browsers. Go to our website www.cesoft.com.au and click on User Login. This will redirect you ...Moving from Access Anaesthetics to Cutting Edge
When you are ready to make the transition from AA to CE, contact our support staff at support@cesoft.com.au Our staff will assist you to migrate your settings (provider numbers, hospitals, referrers, templates etc) and give you training in the new ...Assistant Surgeon Invoices
The Invoices screen for Surgeons has an Assist check box which should be ticked for Assistant claims. Uncheck the Assist box for other claims, such as consultations and non-surgical procedures, or if you are the primary surgeon. NOTE: You don't need ...SMS pricing & Purchase
Cutting Edge has an integrated SMS functionality. You can send messages from the software with an optional link to a document such as a payment link, IFC, invoice or receipt. Responses to SMS messages are recorded in the software, along with a ...