Knowledge Base
cesoft
Knowledge Base containing all support articles
Recent Articles
Registering/Updating details with AHSA
Due to recent security breaches of provider banking details at AHSA they have changed their procedures for registering and updating your details. AHSA requires a copy of the Provider Details in a screenshot from your PRODA account: 1. Login to your ...SMS Forward
Providers can have an SMS that a patient sends automatically forwarded to their own mobile number. This enables you to view the SMS (you cannot reply from the forward - but can reply from within CE). To set up Forward of SMS go to Settings > Online ...Gaps and out-of-pocket charges
Here are some tips on when you can and can't charge gaps and out-of-pocket expenses with Cutting Edge. It is important to note that under current legislation, both the practitioner providing the services and the person who manages their billing and ...Notes about AMA Fees List
The AMA Fees List is the intellectual property of the AMA and provided free to AMA members. Non-members need to obtain a licence from AMA to access the Fees List. Your use of the AMA Fees List is subject to their Terms and Conditions. In particular, ...Credit Card Chargebacks
A payer may dispute a transaction if they believe they did not authorise the transaction (i.e. that it was a potentially fraudulent charge), or if a service was not performed as expected. If a patient disputes a transaction with their bank, the bank ...
Popular Articles
Why won't links open on an Android device
If you find that links sent from Cutting Edge by SMS or email cannnot be opened on an Android device, this is probably due to the settings on the device and not an issue that can be fixed from the Cutting Edge side. We suggest these steps Check the ...Logging in to Cutting Edge
To Open Cutting Edge Open a web browser such as Firefox, Safari, Internet Explorer, Edge, Chrome or Opera. For best results, we recommend Chrome or Firefox browsers. Go to our website www.cesoft.com.au and click on User Login. This will redirect you ...Moving from Access Anaesthetics to Cutting Edge
When you are ready to make the transition from AA to CE, contact our support staff at support@cesoft.com.au Our staff will assist you to migrate your settings (provider numbers, hospitals, referrers, templates etc) and give you training in the new ...Registering with Health Funds
For new Cutting Edge accounts, if you have previously given your details to health funds, there is no need to inform them that you are using ECLIPSE, unless you need to change your banking details or ABN. As the funds already have your bank account ...Assistant Surgeon Invoices
The Invoices screen for Surgeons has an Assist check box which should be ticked for Assistant claims. Uncheck the Assist box for other claims, such as consultations and non-surgical procedures, or if you are the primary surgeon. NOTE: You don't need ...