Knowledge Base
cesoft
Knowledge Base containing all support articles
Recent Articles
Error 9783 - The claimant will need to update their bank details
From 1 October 2025 when submitting a fully paid Medicare Patient Claim, the claimant’s Medicare registration will be checked to see if a valid bank account has been registered with Medicare. An error 9783 will be displayed if the claimant has not ...List Importer Webinar Recording
<br> Want access to the List Importer? If you or any users on your Cutting Edge Software subscription would like access to the List Importer at no extra cost, send a ticket through to support@cesoft.com.au with the ...About our Terms & Conditions and Privacy Policy
Terms & Conditions and Privacy Policy The current Cutting Edge Terms & Conditions and Privacy Policy are available from our website at https://www.cesoft.com.au/#tandc We will give you 1 month's notice of changes. When you log into the software ...NIB Claims - Overseas & Manual Claims
As of June 2023 - NIB will no longer accept manual claims. All claims need to be submited via Eclipse. If you have any issue with a verification - contact NIB 1300 853 530 For deceased patients, Cutting Edge will do a verification based on the date ...Reinstating a Deleted Invoice
Purpose: Reinstating a deleted invoice 1. Go to: Invoices on the Navigation Bar, choose Deleted on the tab and click on the invoice you would like to reinstate 2. Click on: the lock icon to unlock this invoice 3. A pop up will appear asking if you ...
Popular Articles
Why won't links open on an Android device
If you find that links sent from Cutting Edge by SMS or email cannnot be opened on an Android device, this is probably due to the settings on the device and not an issue that can be fixed from the Cutting Edge side. We suggest these steps Check the ...Logging in to Cutting Edge
To Open Cutting Edge Open a web browser such as Firefox, Safari, Internet Explorer, Edge, Chrome or Opera. For best results, we recommend Chrome or Firefox browsers. Go to our website www.cesoft.com.au and click on User Login. This will redirect you ...SMS pricing & Purchase
Cutting Edge has an integrated SMS functionality. You can send messages from the software with an optional link to a document such as a payment link, IFC, invoice or receipt. Responses to SMS messages are recorded in the software, along with a ...Moving from Access Anaesthetics to Cutting Edge
When you are ready to make the transition from AA to CE, contact our support staff at support@cesoft.com.au Our staff will assist you to migrate your settings (provider numbers, hospitals, referrers, templates etc) and give you training in the new ...Registering with Health Funds
For new Cutting Edge accounts, if you have previously given your details to health funds, there is no need to inform them that you are using ECLIPSE, unless you need to change your banking details or ABN. As the funds already have your bank account ...