Terms & Conditions and Privacy Policy

Change Log - 30th April 2025

TERMS & CONDITIONS 30/4/2025

1. Clarification of Concierge, DoctorBill and other fees 
2. Change of payment gateway details for Payrix/WorldPay/Zai
   

1. References to available platforms updated
   
2. Add information about Know Your Customer (KYC) requirements
   
3. Added AHPRA registration requirement
   
4. Authority to deduct gateway fees
   

1. CES will provide fee quotes for additional services if any
   
2. CES may vary fees by giving one months notice, and not more often than annually
   

1. Wording updates in line with current consumer law
   

PRIVACY POLICY 30/4/2025

1. Revised wording in preamble
   
2. Updated definition of GDPR - General Data Protection Regulation (EU).
   
3. Added section "Artificial Intelligence". In particular, the AI functions we utilise do not store, share or use data to train such AI tools.
   
4. Added section "Third Party Service Providers"
   
5. Added section "Do we use Personal Information for marketing?"
   
6. Expanded section "How do we store and hold personal information?"
   
7. Expanded section "How can we be contacted?" and added references to the Office of the Australian Information Commissioner (OAIC) 

1. CES may request details of industry body membership (such as AHPRA, AMA, ASA) and confirm those details with the relevant body
   

1. CE may access Customer Content for the purposes of maintaining or making improvements or enhancements to the operation or functionality of the Solution, for determining the appropriate subscription level for the Customer, and where required by compulsion of law; or with the Customer’s authority, such as to provide support for the Solution.