About our Terms & Conditions and Privacy Policy

About our Terms & Conditions and Privacy Policy

Terms & Conditions and Privacy Policy

The current Cutting Edge Terms & Conditions and Privacy Policy are available from our website at https://www.cesoft.com.au/#tandc

We will give you 1 month's notice of changes. When you log into the software following any change in the Terms & Conditions or Privacy Policy, you will be prompted to review and accept. You can defer accepting the Terms & Conditions after any change to allow time for review, however beyond that you must accept the changes for ongoing usage of the software.

Substantive changes are listed below in the Change Logs. There may be additional minor wording changes that are not listed here.
 

Change Log - 30th April 2025

TERMS & CONDITIONS 30/4/2025

C.1 Definitions
  1. Clarification of Concierge, DoctorBill and other fees 
  2. Change of payment gateway details for Payrix/WorldPay/Zai
E. DOCTORBILL SERVICE (Payment gateway)
  1. References to available platforms updated
  2. Add information about Know Your Customer (KYC) requirements
  3. Added AHPRA registration requirement
  4. Authority to deduct gateway fees
G.      FEES & PAYMENTS
  1. CES will provide fee quotes for additional services if any
  2. CES may vary fees by giving one months notice, and not more often than annually
GENERAL CONDITIONS - LIABILITY & INDEMNITY
  1. Wording updates in line with current consumer law

PRIVACY POLICY 30/4/2025

  1. Revised wording in preamble
  2. Updated definition of GDPR - General Data Protection Regulation (EU).
  3. Added section "Artificial Intelligence". In particular, the AI functions we utilise do not store, share or use data to train such AI tools.
  4. Added section "Third Party Service Providers"
  5. Added section "Do we use Personal Information for marketing?"
  6. Expanded section "How do we store and hold personal information?"
  7. Expanded section "How can we be contacted?" and added references to the Office of the Australian Information Commissioner (OAIC) 

Change Log - 10th October 2023

TERMS & CONDITIONS 10/10/2023

K.      VERIFICATION
  1. CES may request details of industry body membership (such as AHPRA, AMA, ASA) and confirm those details with the relevant body
9.4      CUSTOMER DATA
  1. CE may access Customer Content for the purposes of maintaining or making improvements or enhancements to the operation or functionality of the Solution, for determining the appropriate subscription level for the Customer, and where required by compulsion of law; or with the Customer’s authority, such as to provide support for the Solution.

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