Credit Card Chargebacks

Credit Card Chargebacks

A payer may dispute a transaction if they believe they did not authorise the transaction (i.e. that it was a potentially fraudulent charge), or if a service was not performed as expected. If a patient disputes a transaction with their bank, the bank may initiate a chargeback to reverse the transaction. 

A chargeback will appear on the invoice in CE with a negative payment and a description such as

Rejected: Credit Card Chargeback on VISA 498415xxxxxxxxxx for $nnn.nn

The chargeback will include the merchant fees where this was paid by the patient.

Cutting Edge will display a notification when chargebacks occur.

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