A payer may dispute a transaction if they believe they did not authorise the transaction (i.e. that it was a potentially fraudulent charge), or if a service was not performed as expected. If a patient disputes a transaction with their bank, the bank may initiate a chargeback to reverse the transaction.
A chargeback will appear on the invoice in CE with a negative payment and a description such as
Rejected: Credit Card Chargeback on VISA 498415xxxxxxxxxx for $nnn.nn
The chargeback will include the merchant fees where this was paid by the patient.
Cutting Edge will display a notification when chargebacks occur.
Related Articles
Integrated Payment Portal - Payrix
Cutting Edge has partnered with PayRix to create a payment service that is fully integrated into the software, with very favourable rates. There are no setup or monthly fees when using this integrated service. You can easily sign up from your ...
Payment Source and Type
The purpose of the Payment Source field is to determine weather a payment has come from a patient or a health fund, and to allow filtering payments in reports by their source. Its is linked to the payment type in that when you create payments of ...
Handling Medicare Verification Warnings and Errors
Verifying a patient's Medicare Card details may result in a complete match, resulting in a green "Verified" date. It's important to note that Medicare verifications don't require the family name to match if the other factors (first name, DoB, ...
DVA Claims
In Cutting Edge you can submit DVA claims electronically, much like any other claim. Simply create a new invoice, enter the patient name and DOB then select DVA as the fund. In most cases CE will look up the Veteran's File Number for you, but if not ...
Adding your bank details
If you want to print Banking Reports, you can optionally save your practice banking details so they are printed on the header of banking slips. Go to the Settings/Bank Details screen to do so. If you prefer not to enter these details you can still ...