A payer may dispute a transaction if they believe they did not authorise the transaction (i.e. that it was a potentially fraudulent charge), or if a service was not performed as expected. If a patient disputes a transaction with their bank, the bank may initiate a chargeback to reverse the transaction.
A chargeback will appear on the invoice in CE with a negative payment and a description such as
Rejected: Credit Card Chargeback on VISA 498415xxxxxxxxxx for $nnn.nn
The chargeback will include the merchant fees where this was paid by the patient.
Cutting Edge will display a notification when chargebacks occur.