As a part of your basic subscription, Cutting Edge support staff provide training and advice on the software, by email, phone and remote sessions.
Should you require additional support for rejected, unpaid, part-paid, overdue accounts etc, Cutting Edge provides a Concierge Service. You can flag selected invoices and our experienced support staff will follow up with the patient and fund on your behalf. Please note that we can only chase up accounts with a date of service less than two years ago.
Once your account is activated for the Concierge service, simply click on 'Send to Concierge' on any invoice that you wish to delegate to us and enter brief instructions.
Our Concierge staff will be automatically notified and will commence work within 2 business days. You'll be notified by email of the outcome. Invoices sent to the Concierge service are locked while we work on them, and released back to you once the work is done.
Our fee for this service is 5% of the recovered amount, with a minimum $20 charge per invoice. Generally we will send you an itemised invoice at the end of the month.
Where you require payments from patients for out of pocket medical expenses, we can facilitate recovery if you are registered with our Doctor Bill Service. Doctor Bill provides a portal for patients to make payments direct to your nominated account and is fully integrated with Cutting Edge. We can provide further information on Doctor Bill - call 1300 237 638 or email email@example.com
Logging in to Cutting Edge
To Open Cutting Edge Open a web browser such as Firefox, Safari, Internet Explorer, Edge, Chrome or Opera. For best results, we recommend Chrome or Firefox browsers. Go to our website www.cesoft.com.au and click on Login. This will redirect you to ...
Is my data secure on Cutting Edge?
YES! Our software meets the stringent Australian Government requirements for Medicare, DVA and ECLIPSE online claiming. We operate under a Notice of Integration and a Cloud Computing Licence Agreement with Medicare Australia All data transmissions ...
Online functions available in Cutting Edge
Cutting Edge software supports all the following functions Online Patient Verification PVF - Patient Verification Fund (Check the validity of patient membership details with a health fund) PVM - Patient Verification Medicare(Check the validity of ...
Activating the Stripe virtual credit card gateway in Cutting Edge
Cutting Edge has integrated with Stripe.com to provide you with a best class payment gateway that operates from within your Cutting Edge account, with no hardware or merchant account required! Payments details can be taken on screen, with immediate ...
How to login to Self Service Support and Knowledge Base
If you have a support query or an issue to report, the best way to do so is through our Self-Service Support Portal. It has a wide range of articles on useful topics, and if you don't find your answer there you can also submit new support tickets and ...