Cutting Edge Concierge Service
As a part of your basic subscription, Cutting Edge support staff provide training and advice on the software, by email, phone and remote sessions.
Should you require additional support for rejected, unpaid, part-paid, overdue accounts etc, Cutting Edge provides a Concierge Service. You can flag selected invoices and our experienced support staff will follow up with the patient and fund on your behalf. It is important to note that we are not a Billing Agent or Debt Recovery Agent. Please note that we can only chase up accounts with a date of service in the last two years.
To get set up for Concierge or for more information call us on 1300 237 638 or email concierge@cesoft.com.au
Once your account is activated for the Concierge service, simply click on 'Send to Concierge' on any invoice that you wish to delegate to us and enter brief instructions.
Our Concierge staff will be automatically notified and will commence work within 2 business days. You'll be notified by email of the outcome. Invoices sent to the Concierge service are locked while we work on them, and released back to you once the work is done. We will require as much information as you have on each patient including address, phone number, as well as their date of birth, fund name and number which is standard.
Our fee for this service is 5% of the recovered amount, with a minimum $20 charge per invoice even if no funds are recoverable. Generally we will send you an itemised invoice at the end of the month.
Where you require payments from patients for out of pocket medical expenses, we can facilitate recovery if you are registered with our PayRix integrated payment gateway. This services has a portal for patients to make payments directly to your nominated account and is fully integrated with Cutting Edge. For further information email support@cesoft.com.au
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