As part of your standard subscription, Cutting Edge provides software training and support via email, phone, and remote assistance sessions.

For additional assistance with rejected, unpaid, partially paid, or overdue accounts, Cutting Edge offers a Concierge Service. You can nominate specific invoices for follow-up, and our experienced support team will liaise with both the patient and the health fund on your behalf.

Please note that Cutting Edge is not a Billing Agent or Debt Recovery Agency. Our Concierge Service is limited to accounts with a date of service within the past two years.

Once an invoice is submitted to the Concierge Service, our team will be automatically notified and will commence follow-up within two business days. Progress updates and notes will be available in the Invoice Notes tab within Cutting Edge.

These Invoices are locked while our team is working on them. However, if you receive a payment directly from a patient (for example, via direct deposit), we ask that you receipt the payment within the software.

To assist with the recovery process, we require all available patient information, including their address, phone number, date of birth, health fund name, and membership number.

The Concierge Service fee is 5% of the amount recovered, with a minimum charge of $25 per invoice, regardless of whether any funds are successfully recovered. An itemised invoice for Concierge Service fees will be issued at the end of each month.

We require you to be registered with Worldpay, our fully integrated payment gateway, in order for gap payments to be recovered. This service provides patients with a secure payment link, allowing them to make payments directly into your nominated account, with all transactions seamlessly integrated into Cutting Edge.

For more information, visit https://support.cesoft.com.au/portal/en/kb/articles/integrated-payment-portal or email support@cesoft.com.au.