Delayed payment notification
Generally, ECLIPSE funds will issue a processing report on the day that they accept the claim. This will indicate which items on the claim they have accepted and agreed to pay. This can be viewed in the invoice History tab.
The actual payment from the fund to your nominated bank account will occur some days to weeks later, depending on the fund. A payment is recorded on the invoice and in the Payments module when the subsequent payment is received. Generally the electronic payment is made on the same day as the payment report is received (plus or minus 1 working day).
However, we have noted that on rare occasions with a small number of funds, the payment report may be received some weeks after the payment has been made into your account. To give visibility on this, from March 2024 Cutting Edge will create a notification for any delayed payment report that is received more than 7 days after the date of payment, with a link to the payment record.
CE checks several times a day for any new payment reports; any delays are due to the funds’ processes.
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