Error 9602 indicates that there may be something wrong with the patient’s Medicare card or Medicare record, that doesn’t get picked up on a verification. Possible causes for this error include
- the Medicare details that are being sent through differ to what is on the patient record at Medicare
- there may be an issue with the bank account details
- the patient may have reported a lost card
- the patient may have exceeded the maximum number of items that can be charged on a specific referral type
- Services Australia has placed a flag on the patient's Medicare account preventing further patient claims from being processed electronically
The error report doesn't indicate what the issue is. Double-check that the Medicare details are correct, otherwise advise the patient to contact Medicare and to check their details and Medicare claims history.