Payrix - Processing a Refund

Payrix - Processing a Refund

If you need to process a refund via Payrix folllow these steps
  1. Go to the relevant invoice
  2. Click on the Refund button in the Account Handling box.
  3. In the virtual terminal select Payment Portal as the Refund Type
  4. Enter the amount you want to refund and click OK and follow the prompts.



Please note, there will need to be enough funds in the settlement account to process the refund. If you get a message about insufficient funds and you're able to take a payment from a different patient for an amount greater than the refund, do that to top up the PayRix settlement account then retry the refund.  Alternatively you can call Payrix on 1300 592 283 to process the refund manually from the nominated bank account.

IMPORTANT NOTE
The transaction fees for the original charge are not refunded. The refund is an additional service, it incurs a small handling fee of 33c, charged to the business. This is a common practice for all payment gateways.

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