.pdf links sent via SMS not working on Android Devices

.pdf links sent via SMS not working on Android Devices

The Android Mobile OS was built with a concept called "Intents", which in short means that Apps on the mobile device have specific tasks they handle. For instance, one App can browse the web and open links, but it cannot view files such as .pdf files. This requires users with Android devices to download the .pdf file and have a second App installed on their device with which to open and view the file. This is a limitation specific to Android users, iOS users are able to simply open and view the files in their web browsers.

While this can be frustrating, it's simply how Android is built and there's little we can do to mitigate that.

How can Android users view the .pdf files I send them via SMS then?

It's relatively simple. All they need is an application on their phone to open .pdf files. The link you send them will prompt them to download the file, so they'll still be able to view it. While it may look like there's an issue with the link due to the error message in the web browser, as long as they've downloaded the .pdf file they'll be able to view it just fine.

    • Related Articles

    • Why won't links open on an Android device

      If you find that links sent from Cutting Edge by SMS or email cannnot be opened on an Android device, this is probably due to the settings on the device and not an issue that can be fixed from the Cutting Edge side. We suggest these steps Check the ...
    • How to add a shortcut to CESOFT on your handheld device

      If you want to use CESOFT on your tablet or handheld device you may prefer to place a shortcut on your home screen. Android devices Open this link https://s8.cesoft.com.au/cesoft in “Chrome” app on your Android device Tap the menu icon (3 dots in ...
    • Dedicated phone numbers for SMS messages

      Our basic SMS service uses a rotating pool of numbers so it's not possible to determine in advance what number will appear on an SMS sent from CE's integrated SMS gateway. Some patients are wary that an SMS from an unknown number requesting payment ...
    • Working with LSPNs

      Diagnostic items involving ultrasound require that you enter a Location Specific Provider Number (LSPN) in the Facilities database before the claim can be sent. To assist you to find the correct LSPN there's a link on the Facilities page, which can ...
    • SMS pricing & Purchase

      Cutting Edge has an integrated SMS functionality. You can send messages from the software with an optional link to a document such as a payment link, IFC, invoice or receipt. Responses to SMS messages are recorded in the software, along with a ...