SMS Forward

Providers can have an SMS that a patient sends automatically forwarded to their own mobile number.  This enables you to view the SMS (you cannot reply from the forward - but can reply from within CE).

To set up Forward of SMS go to Settings > Online Page and enter a mobile number to forward the messages to in the box.  The SMS will be forwarded after the SMS has been recorded in CE is the usual way.  

The charges are the same as the regular outbound messages.

To turn off - simply remove the mobile number from the box.

• Related Articles

• SMS Sender IDs

  New Sender ID rules To assist identifying scam text messages, the Australian Communications and Media Authority (ACMA) has introduced an SMS Sender ID Register from 1st July 2026. This only affects branded SMS messages, i.e. messages sent with some ...

• SMS pricing & Purchase

  Cutting Edge has an integrated SMS functionality. You can send messages from the software with an optional link to a document such as a payment link, IFC, invoice or receipt. Responses to SMS messages are recorded in the software, along with a ...

• Dedicated phone numbers for SMS messages

  Our basic SMS service uses a rotating pool of numbers so it's not possible to determine in advance what number will appear on an SMS sent from CE's integrated SMS gateway. Some patients are wary that an SMS from an unknown number requesting payment ...

• Why did my SMS fail to send?

  When sending SMS messages to patients from within Cutting Edge Software, you may sometimes find that the message fails to send. This can happen for a variety of reasons, the more common of which will be explained in this article. The SMS number is ...

• Creating an Email or SMS Template

  Creating an Email or SMS Template in CE, step by step. Step 1: Finding your templates In Cutting Edge, click on the "Settings" option on the menu on the left side of the screen. From here, click either "Email" or "SMS" Templates, depending on which ...