Why won't links open on an Android device

Why won't links open on an Android device

If you find that links sent from Cutting Edge by SMS or email cannnot be opened on an Android device, this is probably due to the settings on the device and not an issue that can be fixed from the Cutting Edge side. 

We suggest these steps
  1. Open Settings.
  2. Choose Apps & notifications.
  3. Select Default apps.
  4. Choose Opening links.
  5. Make sure that the app at hand is allowed to open associated links.

Disable Adblocker

Adblocker settings on the Android may prevent links from being opened.

Update or reinstall Android System WebView

WebView allows apps to open links in a browser. If it doesn’t work properly, links won’t open. Reinstalling from Play Store may help.

    • Related Articles

    • .pdf links sent via SMS not working on Android Devices

      The Problem: Android Users are unable to view .pdf links in their browsers after opening an SMS link sent to them and see an error message. Why? The Android Mobile OS was built with a concept called "Intents", which in short means that Apps on the ...
    • How to add a shortcut to CESOFT on your handheld device

      If you want to use CESOFT on your tablet or handheld device you may prefer to place a shortcut on your home screen. Android devices Open this link https://s8.cesoft.com.au/cesoft in “Chrome” app on your Android device Tap the menu icon (3 dots in ...
    • Securing your CESoft account with Multi Factor Authentication (MFA)

      Essentials At Cutting Edge we take data security very seriously. Follow these steps to keep your data safe! Each individual user must have their own login. Never share a login with others. If several staff need to access CE please contact us to ...
    • How to login to Self Service Support and Knowledge Base

      If you have a support query or an issue to report, the best way to do so is through our Self-Service Support Portal. It has a wide range of articles on useful topics, and if you don't find your answer there you can also submit new support tickets and ...
    • New MBS Anaesthetic Items from 1 March 2024

      There are several new items available to Anaesthetists from 1st March 2024 22052 Transfusion of blood by an anaesthetist, for intra-operative normovolaemic haemodilution, 6 Units (anaesthetic equivalent of 13703) 22053 Insertion of lumbar ...