WorldPay - Processing a Refund of a Card Payment

If you need to process a refund for a credit card payment taken via Worldpay follow these steps

1. Go to the relevant invoice
   
2. Click on the Refund button in the Account Handling box.
   
3. In the virtual terminal select Payment Portal as the Refund Type
   
4. Enter the amount you want to refund and click OK and follow the prompts.

Please note, there needs to be enough funds in the settlement account to process the refund. If you get a message about insufficient funds and you're able to take a payment from a different patient for an amount greater than the refund, do that to top up the WorldPay settlement account then retry the refund. 

Alternatively you can call WorldPay on 1300 592 283 to process the refund manually from the nominated bank account.

IMPORTANT NOTE

The transaction fees for the original charge are not refundable. If the patient had paid the original transaction fees, they will be refunded to the patient and charged to the merchant account.

The refund is an additional service, it incurs a small handling fee of 33c, charged to the business. This is a common practice for all payment gateways. 

NB : you cannot refund a BPay Payment via Cutting Edge, you will need to complete a manual transfer from the Providers bank account.

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