Payments
Credit Card Chargebacks
A payer may dispute a transaction if they believe they did not authorise the transaction (i.e. that it was a potentially fraudulent charge), or if a service was not performed as expected. If a patient disputes a transaction with their bank, the bank ...
Notification of Delayed Payment Reports
As a courtesy to our Cutting Edge Users we will send a notification : "Warning Payment Report Received xx days after date payment deposited" If you receive this notification it means that a payment was made earlier but the fund has only made the ...
Payment Source and Type
The purpose of the Payment Source field is to determine weather a payment has come from a patient or a health fund, and to allow filtering payments in reports by their source. Its is linked to the payment type in that when you create payments of ...
Delayed payment notification
Generally, ECLIPSE funds will issue a processing report on the day that they accept the claim. This will indicate which items on the claim they have accepted and agreed to pay. This can be viewed in the invoice History tab. The actual payment from ...
Moving An Invoice From One Provider To Another - Journal Entry
When an invoice has been created at a site for one provider, Provider A for example, occasionally the actual procedure will be carried out by a different provider, e.g. Provider B. In this scenario, while CESoft Admins can shift the invoice itself to ...
Missing ERA's
Occasionally the funds will not send payment reports (ERAs) to the Services Australia hub for fetching. Your options are - contact CE Support and we can attempt to fetch the missing ERA OR - check with the fund and record the payment manually, using ...
Batch Payments
Entering Batch payments: can be used when funds give a top up for several invoices on one direct deposit payment On the Navigation panel got to Payments - click on the + (New record) icon on top rhs of the navigation bar Select the fund or 000 for ...
Bpay Payments - Payrix
When a payer/patient makes a BPAY payment with their bank the transactions appears in the PayRix system the next business day. Payrix settles the funds to your account on the providers next settlement date. CE will display the Bpay payment on the ...
Payrix - Processing a Refund of a Card Payment
NB : you cannot refund a BPay Payment via Cutting Edge, you will need to complete a manual transfer from the Providers bank account. If you need to process a refund for a credit card payment taken via Payrix follow these steps Go to the relevant ...
How to delete payments from an invoice
In order to delete a payment from an invoice in Cutting Edge, first you go to the invoice and click the arrow next to the payment in the invoice items box: From the payment screen that opens, click the delete icon in the top right and confirm that ...
Reconciling Payments
Reconciling Payments in eCLAIMS To reconcile payments that have been processed electronically - go to eClaims > Payments. Tick the box in the Reconcile column if the payment matches what is in your bank account. These payments will then be removed ...