Software Setup
SMS Sender IDs
New Sender ID rules To assist identifying scam text messages, the Australian Communications and Media Authority (ACMA) has introduced an SMS Sender ID Register from 1st July 2026. This only affects branded SMS messages, i.e. messages sent with some ...
Enabling and Disabling Notification Types
In Cutting Edge Software, users can control which notifications appear in their Notifications screen. To do so, simply click the Notifications bell in the top right on the screen, and on the new screen click the "Control Panel" button: In the popup ...
Adding Referrer's Specialty to Printed Invoices
In order to display the specialty of a referrer on a printed invoice, first you need to go into the referring provider's entry in Databases > Referrers, and add a specialty in the field. Then, you need to make sure the "Use Specialty on Invoices" box ...
Customising list views
Many list views can be customised according to each user's preferences. For example, you can change the width of any column by dragging the line in the header, or even shift an entire column by dragging it left or right. On List Views you can open ...
SMS Forward
Providers can have an SMS that a patient sends automatically forwarded to their own mobile number. This enables you to view the SMS (you cannot reply from the forward - but can reply from within CE). To set up Forward of SMS go to Settings > Online ...
Dedicated phone numbers for SMS messages
Our basic SMS service uses a rotating pool of numbers so it's not possible to determine in advance what number will appear on an SMS sent from CE's integrated SMS gateway. Some patients are wary that an SMS from an unknown number requesting payment ...
Users and user permissions
User logins Every individual using CESoft should have their own user login. This allows you to know who has done what in the software for audit purpose. Never share logins! There's no additional fee for user logins so please contact ...
Medibank Private Short Stay contract arrangements
Some providers contract with Medibank Private to provide short-stay no-gap services for selected procedures, typically for joint replacements. See https://www.medibank.com.au/health-support/health-services/joint/ These services attract a higher ...
How to create Custom Items/User Items
The User Items screen allows you to create custom items to add to your invoice, such as a "Thank you for your payment" or "This invoice has been submitted to Medicare for rebate processing" etc. To add a new User Item, go to the Databases/User Items ...
Creating an Email or SMS Template
Creating an Email or SMS Template in CE, step by step. Step 1: Finding your templates In Cutting Edge, click on the "Settings" option on the menu on the left side of the screen. From here, click either "Email" or "SMS" Templates, depending on which ...
Adding Hospitals/Facilities/Rooms
Adding hospitals or facilities Facilities or Hospitals are required for claiming, and for the Invoice Report. To add a new Facility, go to the Databases/Facilities or Databases/Hospitals screen and click + on the top right. The following information ...
SMS pricing & Purchase
Cutting Edge has an integrated SMS functionality. You can send messages from the software with an optional link to a document such as a payment link, IFC, invoice or receipt. Responses to SMS messages are recorded in the software, along with a ...
How to add a shortcut to CESOFT on your handheld device
If you want to use CESOFT on your tablet or handheld device you may prefer to place a shortcut on your home screen. Android devices Open this link https://s8.cesoft.com.au/cesoft in “Chrome” app on your Android device Tap the menu icon (3 dots in ...
No Gap & Known Gap Settings - Bupa and HCF
Bupa and HCF allow providers to register individual provider numbers for either KNOWN GAP or NO GAP. To update your individual Hospitals/Provider numbers - this is done in the facilities database - select the relevant fee schedule from the dropdown ...
Adding additional providers
You can have any number of providers at your site. Just contact support@cesoft.com.au for further information and pricing. We will need: the provider name their speciality the provider number they use for your site No Gap or Known Gap status for Bupa ...
Manually adding Health Funds
Adding and Editing Fund Details Cutting Edge is regularly updated with all funds participating in ECLIPSE. You never need to add registered health funds. Should you wish to manually add a specific fund, such as Workcover or an institution that you ...
Adding surgeons or referring doctors
To add a new referrer or surgeon, go to the Databases > Referrers and click + icon on the top tool bar The following information is required: Code – three letters or numbers (or a combination), created by you Family Name, First Name and Title. ...
Adding Bank details to Banking Reports
If you want to print Banking Reports, you can optionally save your practice banking details so they are printed on the header of banking slips. Go to the Settings/Bank Details screen to do so. If you prefer not to enter these details you can still ...
Adding your Online Claiming Details for BUPA and HBF
BUPA It is important to have the correct BUPA Schedule Type and Payee ID entered on the Settings/Online screen. Claims to Bupa will not process if transmitted without the Bupa ID. You also need to update the Bupa Payee ID for each facility/hospital ...
Editing Default Settings
On the Prompts, Quotes and Invoice Colours tabs you can edit your default settings. Prompts On the Settings/Prompts screen you can select specific Cutting Edge operations so that they become your default settings. Estimates On the Settings > ...
Adding and Editing Fund Details
Cutting Edge is regularly updated with all funds participating in ECLIPSE. You never need to add registered health funds. Funds created by Cutting Edge are visible to all users, and can't be edited by users. Please contact support@cesoft.com.au if ...
Adding Additional Provider Numbers
Cutting Edge Software can easily handle different provider numbers for the same provider. Within the Facilities database there is a field for the Doctor's (Practitioner's) provider number. Simply enter the provider number you wish to use for services ...
Adding Hospitals or Facilities
Facilities or Hospitals are required for Procedure Details on the Invoice Report. To add a new Facility, go to the Databases/Facilities or Databases/Hospitals screen and click New on the top right. The following information is required: Code – three ...
Adding your Bank Details
If you want to print Banking Reports, you can optionally save your practice banking details so they are printed on the header of banking slips. Go to the Settings/Bank Details screen to do so. If you prefer not to enter these details you can still ...
Editing Provider Details
On the Settings > General screen you can enter details for the header and footer of printed invoices. Tick the check boxes alongside the address entries to add them to the Address Box. There are spaces for two email addresses that we can use to ...