Troubleshooting
.pdf links sent via SMS not working on Android Devices
The Problem: Android Users are unable to view .pdf links in their browsers after opening an SMS link sent to them and see an error message. Why? The Android Mobile OS was built with a concept called "Intents", which in short means that Apps on the ...
Migrating your data from the Access Anaesthetics Remote Server
In order to move your data from the remote server to your local PC, follow the steps below. In order for this to work, you'll need a computer running Windows natively, or a virtual machine running Windows on your computer. Access Anaesthetics ...
Why won't links open on an Android device
If you find that links sent from Cutting Edge by SMS or email cannnot be opened on an Android device, this is probably due to the settings on the device and not an issue that can be fixed from the Cutting Edge side. We suggest these steps Check the ...
How to stop my contact list from auto-filling when entering patients
Cutting Edge does not have access to your personal Address Book, however depending on your browser settings you may be prompted with a list of names from your Contacts list. This is called Auto Fill. Try the steps below to turn the browser Auto Fill ...
Some patient emails sent from CESOFT are going to SPAM or getting rejected
When using the "Send Email" function from CESoft, you may notice that some of your outbound emails to patients are ending up in their spam folder, or the mail gets rejected with a Subject line "Subject: complaint about message from xxx.xxx.xxx.xxx" ...
Handling Error 8018 - Date of Birth doesn't match Medicare Records
If a Medicare verification returns an error code 8018 it means that the patient's date of birth entered doesn't match Medicare records. You will not be able to submit a claim for this patient until it is resolved. Check you've correctly entered the ...
Dealing with slow connections
Our servers run on the fastest available connections in Australia. Slow connections are almost always due to the path between your computer and your modem. Try these steps to troubleshoot your connection. Check your Wi-fi settings for the signal ...