Troubleshooting
Nerve block items that require targeted percutaneous approach
There are several regional nerve block items that only attract a rebate in certain circumstances if you use a targeted percutaneous approach (TPA) to perform the block. When performed in association with procedures from MBS group T8 (items in the ...
Error 9783 - The claimant will need to update their bank details
From 1 October 2025 when submitting a fully paid Medicare Patient Claim, the claimant’s Medicare registration will be checked to see if a valid bank account has been registered with Medicare. An error 9783 will be displayed if the claimant has not ...
Why did my SMS fail to send?
When sending SMS messages to patients from within Cutting Edge Software, you may sometimes find that the message fails to send. This can happen for a variety of reasons, the more common of which will be explained in this article. The SMS number is ...
Consult Item Fees on a Fixed Fee Invoice
Your Cutting Edge account has a setting that allows you to control how the patient gap is allocated when there are both a pre-op consultation and anaesthetic fees. To update this setting, go to the "Settings" option on the menu, then the "Prompts" ...
Error 9602
Error 9602 indicates that there may be something wrong with the patient’s Medicare card or Medicare record, that doesn’t get picked up on a verification. Possible causes for this error include the Medicare details that are being sent through differ ...
Verifying Medicare Details and Submitting Claims for Deceased Patients
If you are creating an invoice for a deceased patient, you may notice that initially the Medicare number won't verify properly, and will maintain a red warning next to the number. This is because Medicare numbers become invalid once a patient is ...
Moving An Invoice From One Provider To Another - Journal Entry
When an invoice has been created at a site for one provider, Provider A for example, occasionally the actual procedure will be carried out by a different provider, e.g. Provider B. In this scenario, while CESoft Admins can shift the invoice itself to ...
Adjusting the size of the text
CESoft is designed to run in any modern browser window. The screens are responsive, which means that screen layouts will adjust to the size of the window. There are some settings in your local browser that you can adjust to suit your needs. The most ...
CV081 & CV082
CV081 and CV082 in the RVG are not exactly equivalent to 22041 in MBS, they vary in description and units. ASA description for CV081 is MAJOR NERVE BLOCK (proximal to the elbow or knee), including intercostal nerve block(s) or plexus block (specify ...
.pdf links sent via SMS not working on Android Devices
The Problem: Android Users are unable to view .pdf links in their browsers after opening an SMS link sent to them and see an error message. Why? The Android Mobile OS was built with a concept called "Intents", which in short means that Apps on the ...
Why won't links open on an Android device
If you find that links sent from Cutting Edge by SMS or email cannnot be opened on an Android device, this is probably due to the settings on the device and not an issue that can be fixed from the Cutting Edge side. We suggest these steps Check the ...
How to stop my contact list from auto-filling when entering patients
Cutting Edge does not have access to your personal Address Book, however depending on your browser settings you may be prompted with a list of names from your Contacts list. This is called Auto Fill. Try the steps below to turn the browser Auto Fill ...
Some patient emails sent from CESOFT are going to SPAM or getting rejected
When sending emails from CESoft, you may notice that some of your outbound emails are ending up in their spam folder, or getting rejected with a Subject line "Subject: Delivery Status Notification (Failure)" or "Subject: complaint about message from ...
Handling Medicare Verification Warnings and Errors
Verifying a patient's Medicare Card details may result in a complete match, resulting in a green "Verified" date. It's important to note that Medicare verifications don't require the family name to match if the other factors (first name, DoB, ...
Handling two or more identical services on the same day with Not Duplicate Service flags
Medicare checks that electronic claims are not duplicates of other claims that have already been paid. This can cause issues where a patient requires more than one consultation on the same day, or is taken back to the operating theatre. To improve ...
Allowing pop-up windows from CE8
Safari When using the Safari web browser on Mac OS, then it will block pop ups by default, which will keep any printed documents from appearing by default. Opening a Pop-Up Document When CE8 opens a printed document, then you will see the following ...
Stop Chrome from suggesting Address details
If you're using Chrome as your browser you may find that if wants to suggest addresses whenever you tab into an Address box. To prevent this behaviour click on "Manage addresses..." at the bottom of the popup list and turn off the Save and fill ...
Handling Error 8018 - Date of Birth doesn't match Medicare Records
If a Medicare verification returns an error code 8018 it means that the patient's date of birth entered doesn't match Medicare records. You will not be able to submit a claim for this patient until it is resolved. Check you've correctly entered the ...
Dealing with slow connections
Our servers run on the fastest available connections in Australia. Slow connections are almost always due to the path between your computer and your modem. Try these steps to troubleshoot your connection. Check your Wi-fi settings for the signal ...
Clearing the cache
From time to time your browser may have 'old' information in it, which needs to be cleared. This may cause problems logging in to Cutting Edge. Additionally, your browser may save entered details such as credit card details that can lead to problems ...
Claims with incorrect information
Most claims can't be cancelled electronically Once a claims has been submitted you should wait to see if it gets paid. If it is, contact the fund to amend the invoice. The fund will also advise medicare. If the invoice is rejected you can then amend ...
How to report incorrect Medicare payments
It is the servicing provider's responsibility to advise Medicare if you are aware of incorrect Medicare payments, using the Voluntary acknowledgement of incorrect payments form ...