How to login to Self Service Support and Knowledge Base
If you have a support query or an issue to report, the best way to do so is through our Self-Service Support Portal. It has a wide range of articles on useful topics, and if you don't find your answer there you can also submit new support tickets and review progress on any existing ticket you have open with us. For easier tracking, we suggest that you create a new support ticket for each distinct request.
To access the Support Portal navigate to https://support.cesoft.com.au/portal/cesoft within your browser.
If you have not already signed up to the portal you will first need to create an account. Note that this login is not the same as the one you use for logging in to the software. Choose “New User? Sign up” from the list on the right, enter
your details and click submit. You will receive a confirmation by email once the request is approved. There is also an option to reset your password, should you need to.
Once you are logged in you can view and manage your tickets and browse or search for articles in our Knowledge Base, using the links at the top of the page.