If you are creating an invoice for a deceased patient, you may notice that initially the Medicare number won't verify properly, and will maintain a red warning next to the number. This is because Medicare numbers become invalid once a patient is deceased, and if you haven't yet entered items CESoft will verify patient details on the date the verification is sent.

To successfully verify Medicare details for a deceased patient, you will first need to add invoice items and a date of service prior to the date of death on the invoice. Once this has been done, attempt re-verification and the verification should work as expected and you will be able to submit the claim electronically. We recommend not delaying such claims for too long.

In cases such as Organ Retrieval Procedures which occur beyond the date of death, you can still verify and submit claims for such procedures by setting the date of service on the invoice back to before the patients date of death, verifying the Medicare and Fund details, then setting the service date back to the correct one before submitting.